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SERVICES

Patient satisfaction refunds must be requested within 30 days of the date of service.  Approved refunds will be processed within 3 days if refunded by credit card or 30 days if refunded by check.

• Credit card refunds must be less than $500.00.
• Refunds over $500.00 will be paid by check.
• Cash will be refunded in cash if on the same day of service, otherwise cash refunds will be paid by check.

PERIPHERAL PRODUCTS

Contact Lenses

Staff at the Eye Clinic of Austin will try their best to fit patients with lenses that are appropriate.  If, in the judgment of our office, the lenses are well fitted and result in no medical problem to the patient’s eyes, there will be NO refund of the contact lens fee should the patient elect to discontinue wearing the lenses.  In those few instances where a medical contraindication may arise (allergic reactions, etc.) or vision or comfort is not satisfactory during the follow-up period and first month of regular wear of the lenses, 100% of the fee paid for the lenses will be refunded to the patient.  If the fitting was at a reduced or discounted price, there is NO refund.  All lenses and equipment must be returned to ECOA prior to issuance of a refund.

ECOA can exchange and/or refund patients for disposable contacts under the following conditions:

• The exchange or refund is within 30 days of the original order date.
• The lenses are in the original un-opened, undamaged packaging (including writing on the boxes).
• If the contact lenses are determined to be defective from the manufacturer or not matching the patient’s submitted prescription and they are returned within 30 days of the original order date, ECOA will exchange the contact lenses at no additional charge.
• If the doctor determines a change is necessary, ECOA can exchange lenses if they are in the original un-opened, undamaged packaging (including writing on the boxes) within the follow-up period or within 30 days following the follow-up period.
• Shipping and Handling charges will not be refunded and new Shipping and Handling charges will apply if the patient desires this service for new lenses in an exchange.
• ECOA cannot be held responsible for contact lens color dissatisfaction.  We advise patients to verify colors and/or tints at our office when dispensed.
• Special order contact lenses are custom made to the patient’s prescription specifications and eye shape.  These orders cannot be cancelled and the contact lenses are not returnable.  There will be no refunds on special order contact lenses unless the unsuitability of the lens or lenses is a direct result of an error made by our manufacturer or the doctor.
• RGPs, Conventional Spherical and Toric lenses may be exchanged or refunded under all the same conditions as disposable lenses except that they must be returned in the same condition issued (unless there is a manufacturing flaw), and always in their unmarked, undamaged vial packaging.
• All individual manufacturing and insurance policies take priority over ECOA’s policy.

Even exchanges can be done at the time of the new lens order or a new lens dispensing if all conditions are met.

Exchanges that result in a higher cost to the patient will need to be paid in full (difference) prior to or at the time of dispensing.

Exchanges that result in a lower cost to the patient will generate a refund for the difference to the patient. 

Contact Lens Refunds

Approved contact lens refunds will be processed within 3 days if refunded by credit card or 30 days if refunded by check.

• Credit card refunds must be less than $500.00.
• Refunds over $500.00 will be paid by check.
• Cash will be refunded in cash if on the same day of service, otherwise cash refunds will be paid by check.

Glasses

We do not accept orders or payments for orders of glasses over our website.  Therefore, there is no website refund policy.

Welcome to the Eye Clinic of Austin’s Internet Site. Please review these site terms of use which governs your use of and purchase of products from our site. By accessing, browsing, or using this site, you acknowledge that you have read, understand, and agree to be bound by these terms. If you do not agree to the below listed terms please do not use or access this site.

Eye Clinic of Austin operates this site within the United States. All claims relating to, and including, the use of this site are governed by the laws of the State of Texas. If you choose to access this site from any other location, you personally assume the liabilities and compliance with the applicable state laws, and indemnify against all such claims.

SITE RESTRICTIONS, OWNERSHIP, AND CONTENT

All content, information, designs, writings and images are owned, controlled or licensed for use by Eye Clinic of Austin and its approved representatives. Permission is granted to display, print or download contents only in the effort to shop for services, pay account balances, or place orders for peripheral products with Eye Clinic of Austin.

With the exception of shopping for services, paying account balances, or placing orders for peripheral products, none of the contents may be copied, reproduced, distributed, republished, displayed, posted electronically or mechanically, downloaded, transmitted, photocopied or in any way reproduced without the express written consent of Eye Clinic of Austin.

Under no circumstances shall Eye Clinic of Austin be liable for special, indirect, exemplary or consequential damages or any damages whatsoever, including but not limited to, loss of use, data, or profits without regard to the form of action, including but not limited to contract, negligence, other tortuous acts, all arising or in conjunction with the usage, copying or display of this site.

Eye Clinic of Austin may revise these terms of use by updating this posting. By using this site you agree to such notification and should regularly visit this posting to review any and all changes. The user agrees that in the event any portion of this site is found to be unenforceable, the remainder of all terms and conditions will remain in effect and enforceable under the laws of the State of Texas.

Eye Clinic of Austin provides this site and all contents on an “as is” basis an makes no warranties of any kind, express or implied, including but not limited to, warranty or conditions of title or implied warranties of merchantability or fitness for a particular purpose. Although believes that this site is current and accurate does not warrant that the information accessible on this site is accurate, complete or current.

Eye Clinic of Austin reserves the right to amend, change or alter prices at any time and for any applicable and lawful reason that the practice may see fit, and is not responsible for any typographical or photographic errors that may occur.

We take your privacy very seriously. Please review the following list to familiarize yourself with our policies and practices. You are encouraged to review this policy regularly, as it may be changed without notification.

Collection of Information

We collect personally identifiable information, like names, postal addresses, etc. When voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill you specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie / Tracking Technology

We may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. Our data encryption ensures you information is protected before it is sent to the Internet. Our encryption process makes doing business over the Internet as secure as purchasing by telephone. Our technology uses 128-bit encryption Secure Sockets (SSL) software for secure online transactions. You can identify a secure page by noticing the lock or key icon in the bottom right corner of your browser window. In addition, a secure web site address will display as “https” rather than just “http.”